Every driver and transport business knows how important it is to be able to rely on a service support network that takes care of their investment with speed and professionalism.
IVECO has over 60 dealers around Australia each offering trained, professional technicians, providing total support and assistance in every situation. By placing your trust in authorised IVECO Service locations, you also have the guarantee of genuine 100 percent IVECO replacement parts, ensuring the performance and integrity of your vehicle is maintained at all times.
The most advanced diagnostic equipment ensures that service repair systems involve the latest in technology. To identify any problems quickly and reliably, and to enable the workshop to solve problems efficiently, IVECO has created a diagnostic platform which reflects the evolution in the product. It is called E.A.SY. (Electronic Advanced System), a system that allows simple diagnosis of the various electronic control units on the vehicle, using a communications module (ECI) and a specific personal computer.
The software for the E.A.SY. platform provides a single, intuitive interface, through which it is possible to consult a guide to repairs indexed by symptom. The ECI module guarantees communications with all current and future IVECO control units.
Each stage of the service programme is undertaken with the objectives of reducing costs to a minimum, obtaining the best performance and maximising vehicle uptime.
Breakdown Support is available by calling the MY IVECO contact centre on 1800 4 IVECO (1800 448 326) Toll Free throughout Australia.
This service is available 24/7 – 365 days a year.
How does it Work?
Every new truck sold by IVECO is covered by a complimentary Breakdown Support program for the duration of the warranty period.
After the initial phone call is made:
- a service vehicle will attend to you and assess the repair of the truck roadside
- liaison with the driver and fleet controller will be ongoing to ensure that everyone has the necessary information
- if the assessment indicates a problem unable to be repaired roadside, then an appropriate recovery unit can be arranged at the owner’s expense
Operator Responsibility
Our complimentary IVECO Breakdown Support program is only available to vehicles that are:
- operated, serviced and maintained in accordance to IVECO’s requirements
- driven responsibly and in accordance with prevailing road and environmental conditions
- monitored for warning indicators and appropriate action taken accordingly and in a timely manner
Terms & Conditions
This program only extends to vehicles that are immobile and does not apply to vehicles in remote locations or in off-road terrain not trafficable by a two-wheel drive recovery vehicle.
The services provided by this program does not extend to the following, although assistance can be provided at your cost:
- unattended vehicles
- unregistered vehicles
- cost of recovery (towing) for vehicles unable to be repaired roadside
- cost of repair unless these are covered by the vehicle warranty
- vehicles failing as a result of non-genuine manufacturer’s parts or accessories
- fleet or hire vehicles that have a separate arrangement for roadside services
- accident damage, classified as impact or collision of any nature
- attempted or successful theft or vehicle break-in
- vehicles involved in any form of motor sports
- flat battery, flat tyre, windscreen or mirror damage, no fuel, operator error
THE ELEMENTS THAT MAXIMISE YOUR VEHICLE'S LIFE
IVECO has created a range of tailored service and repair packages designed to maximise vehicle uptime by providing customers with total flexibility to tailor a personalised maintenance contract to suit their particular operation.
Elements is a specialised high quality service that aims to ensure the long life for every vehicle in all sectors. With Elements, the relationship between IVECO and our customers is further strengthened by providing -
- FLEXIBILITY: choose the service and repair package most suited to your individual needs.
- VALUE: regular maintenance and guaranteed servicing ensure that vehicle residual values are maximised.
- TRANSPARENCY: maximum transparency in payments through a monthly fee that enable customers to know their vehicle servicing costs in advance, with no unexpected expenditure.
- EFFICIENCY: guarantees the exclusive use of genuine IVECO parts, combined with the commitment and professionalism of the IVECO service network.
- CAPABILITY: IVECO offers maximum capability thanks to the constant specialist training of its technicians and the availability of the latest generation technology and equipment.
For more information, please refer to the attached PDF or contact your closest IVECO Dealer.
To ensure peace of mind, all new IVECO commercial vehicles are covered by a factory warranty. This standard warranty is designed to protect the customer from any defects in workmanship and materials. Warranty duration, terms and conditions vary depending on the vehicle purchased and its usage.
| MODEL | DURATION | KM | HOURS | COVERAGE |
| DAILY INCLUDING MINIBUS | 36 months | 200,000 | 2,500 | 100% Parts and Labour |
| EUROCARGO | 36 months | 250,000 | 3,000 | 100% Parts and Labour |
| ACCO E6 | 24 months | 500,000 | 6,000 | 100% Parts and Labour |
| X-WAY | 24 months | 500,000 | 6,000 | 100% Parts and Labour |
| TRAKKER | 24 months | 500,000 |
6,000 |
100% Parts and Labour |
| ASTRA HD9 AND HHD9 | 12 months | 150,000 | 3,000 | 100% Parts and Labour |
| HD BUS | 24 months | 500,000 | 6,000 | 100% Parts and Labour |
Designed to provide your IVECO with protection that continues after IVECO's new commercial vehicle warranty cover ends.
The purchased extended warranty covers failures caused by defective material and/or factory workmanship for the "cover" period. Three, four and five years extended warranty refers to the warranty coverage period of three, four and five years from the New Vehicle Date in Service and are subject to the kilometre/operating hours limits, whichever occurs first, as set out in the table below:
FULL EXTENDED WARRANTY COVER
| Daily | Total km | Total Hrs |
| Four-year extended warranty | 200,000 |
4,000 |
| Four-year extended warranty | 250,000 | 5,000 |
| Five-year extended warranty | 200,000 |
4,000 |
| Five-year extended warranty | 300,000 |
6,000 |
| Eurocargo | Total km | Total Hrs |
| Four-year extended warranty | 250,000 |
4,800 |
| Four-year extended warranty | 400,000 | 8,000 |
| Five-year extended warranty | 300,000 |
6,000 |
| Five-year extended warranty | 500,000 |
10,000 |
| ACCO ISLe | Total km | Total Hrs |
| Three-year extended warranty | 300,000 |
6,000 |
| Four-year extended warranty | 400,000 | 8,000 |
| Five-year extended warranty | 500,000 |
10,000 |
| Powerstar 6400 | Total km | Total Hrs |
| Three-year extended warranty | 600,000 |
12,000 |
| 400,000 |
8,000 |
|
| Four-year extended warranty | 600,000 | 12,000 |
| Four-year extended warranty |
800,000 |
16,000 |
| Five-year extended warranty | 600,000 |
12,000 |
| Five-year extended warranty |
800,000 |
16,000 |
| Five-year extended warranty | 1,000,000 |
20,000 |
| Powerstar 7200 | Total km | Total Hrs |
| Three-year extended warranty |
600,000 | 12,000 |
| Four-year extended warranty | 600,000 |
12,000 |
| Four-year extended warranty | 800,000 | 16,000 |
| Five-year extended warranty | 800,000 |
16,000 |
| Five-year extended warranty | 1,000,000 |
20,000 |
| Stralis ATi | Total km | Total Hrs |
| Three-year extended warranty | 400,000 | 7,600 |
| Four-year extended warranty | 400,000 |
8,000 |
| Four-year extended warranty | 500,000 | 10,000 |
| Five-year extended warranty | 400,000 |
8,000 |
| Five-year extended warranty | 600,000 | 12,000 |
| Five-year extended warranty | 800,000 |
16,000 |
| Stralis AD/AT | Total km | Total Hrs |
| Three-year extended warranty | 600,00 | 12,000 |
| Four-year extended warranty | 400,000 |
8,000 |
| Four-year extended warranty | 600,000 | 12,000 |
| Four-year extended warranty |
800,000 | 16,000 |
| Five-year extended warranty |
600,000 | 12,000 |
| Five-year extended warranty | 800,000 |
16,000 |
| Five-year extended warranty | 1,000,000 |
20,000 |
| Stralis AS-L Series II | Total km | Total Hrs |
| Three-year extended warranty |
600,000 | 12,000 |
| Four-year extended warranty | 600,000 |
12,000 |
| Four-year extended warranty | 800,000 | 16,000 |
| Five-year extended warranty | 800,000 |
16,000 |
| Five-year extended warranty | 1,000,000 |
20,000 |
Three-year, four-year and five-year extended warranties refer to three, four and five years from the New Vehicle Date in Service and are subject to the kilometre/operating hours limits set out in the table above.
Extended warranty is not available for:
- All vehicles with Gross Combination Mass of over 90 tonnes GCM (including Road Train)
- All wheel drive models
- Vehicles in off highway applications (10% or more off highway use – unsealed roads)
DRIVELINE EXTENDED WARRANTY
| Powerstar 6400 and 7200 | Total km | Total Hrs |
| Three-year extended warranty | 600,000 | 12,000 |
| Four-year extended warranty |
400,000 | 8,000 |
| Four-year extended warranty | 600,000 |
12,000 |
| Four-year extended warranty | 800,000 | 16,000 |
| Five-year extended warranty | 600,000 |
12,000 |
| Five-year extended warranty | 800,000 | 16,000 |
| Five-year extended warranty | 1,000,000 |
20,000 |
| Stralis AD/AT | Total km | Total Hrs |
| Three-year extended warranty | 600,00 | 12,000 |
| Four-year extended warranty | 400,000 |
8,000 |
| Four-year extended warranty | 600,000 | 12,000 |
| Four-year extended warranty |
800,000 | 16,000 |
| Five-year extended warranty |
600,000 | 12,000 |
| Five-year extended warranty | 800,000 |
16,000 |
| Five-year extended warranty | 1,000,000 |
20,000 |
| Stralis AS-L Series II | Total km | Total Hrs |
| Five-year extended warranty | 800,000 |
16,000 |
| Five-year extended warranty | 1,000,000 |
20,000 |
Three-year, four-year and five-year extended warranties refer to three, four and five years from the New Vehicle Date in Service and are subject to the kilometre/operating hours limits set out in the table above.
Extended warranty is not available for:
- All vehicles with Gross Combination Mass of over 90 tonnes GCM (including Road Train)
- All wheel drive models
- Vehicles in off highway applications (10% or more off highway use – unsealed roads)
The Extended Warranty terms and conditions apply after IVECO’s standard new vehicle warranty expires. Extended warranty is not available for vehicles in off highway applications (10% or more off highway use – unsealed roads) or vehicles plated over 90 tonne GCM or any 4WD vehicles.
The Extended Warranty is provided subject to and in accordance with the terms and conditions set out in the full terms and conditions document. You can download a copy of the full terms and conditions Extended Warranty document below.
IVECO AND RECALLS
Recalls or campaigns are an integral part of vehicle safety and customer satisfaction across the vehicle industry. They may be targeted to address specific product improvements considered of value to customers, or in specific circumstances to address a safety concern identified by Dealers or OEM technical departments.
Australian legislation requires manufacturers to report safety campaigns to the ACCC, notify individual owners/purchasers, and provide regular reports back to the government. A recently completed campaign for the replacement of Eurocargo E6 driver airbag (100% of affected vehicles addressed) is an example of a recent IVECO safety campaign.
In the IVECO world, we refer to these actions as Product Improvement Programs (PIPs). The scope of an individual PIP may vary widely and as a manufacturer, contacting owners can be problematic as people relocate, vehicles are resold or change hands, and so on.
The purpose of this page is to provide IVECO owners with PIP related information which will be updated from time to time to reflect the current status.
CURRENT PIPS BY RANGE
Heavy Range - Acco, X Way, Stralis
P23 Acco Overwidth - certain vehicles with a specific axle configuration have been determined as exceeding the maximum permitted vehicle width. While there are no safety implications, IVECO is required to fit replacement hubs with shorter studs to comply.
P46 Acco Seat Belt - Following identification of an error by the supplier, a small number of vehicles need the seat belt mounting bolts replaced.
Medium Range - Eurocargo
No current PIPs to be communicated.
Light Range - Daily, Daily 4x4
P45 Daily 35S, 50C Van Tow Bar - There is potential for the IVECO branded accessory towbar to be fitted incorrectly. This may result in damage to the towbar or vehicle chassis rails and has been deemed a safety recall.
FURTHER QUESTIONS?
For further information on whether your individual vehicle may be affected, contact any IVECO dealer and quote the vehicle VIN (Vehicle Identification Number).
Alternatively, contact 1800 4 IVECO, ask your question and quote your VIN and email address. Our contact centre or IVECO will respond with the relevant information.