Services

After Sales Service

Thu, 14 Apr 2016 02:29:40 GMT

Every driver and transport business knows how important it is to be able to rely on a service support network that takes care of their investment with speed and professionalism.

IVECO has 46 locations around Australia each offering trained, professional technicians, providing total support and assistance in every situation. By placing your trust in authorised IVECO Service locations, you also have the guarantee of genuine 100 percent IVECO replacement parts, ensuring the performance and integrity of your vehicle is maintained at all times.

The most advanced diagnostic equipment ensures that service repair systems involve the latest in technology. To identify any problems quickly and reliably, and to enable the workshop to solve problems efficiently, IVECO has created a diagnostic platform which reflects the evolution in the product. It is called E.A.SY. (Electronic Advanced System), a system that allows simple diagnosis of the various electronic control units on the vehicle, using a communications module (ECI) and a specific personal computer.

The software for the E.A.SY. platform provides a single, intuitive interface, through which it is possible to consult a guide to repairs indexed by symptom. The ECI module guarantees communications with all current and future IVECO control units.

Each stage of the service programme is undertaken with the objectives of reducing costs to a minimum, obtaining the best performance and maximising vehicle uptime.

CONTACT YOUR LOCAL DEALER

IVECO Roadside Assistance

Thu, 14 Apr 2016 02:34:11 GMT

IVECO Roadside Assistance

Roadside Assistance is available by calling the MY IVECO contact centre on 1800 4 IVECO

(1800 448 326) Toll Free throughout Australia. This service is available 24/7 – 365 days a year.

How does it Work?

Every new truck sold by IVECO is covered by a complimentary Roadside Assistance program for the duration of the warranty period.

After the initial phone call is made:

a service vehicle will attend to you and assess the repair of the truck roadside
liaison with the driver and fleet controller will be ongoing to ensure that everyone has the necessary information
if the assessment indicates a problem unable to be repaired roadside, then an appropriate recovery unit can be contacted at the owner’s expense

Operator Responsibility

Our complimentary IVECO Roadside Assistance program is only available to vehicles that are:

operated, serviced and maintained in accordance to IVECO’s requirements
driven responsibly and in accordance with prevailing road and environmental conditions
monitored for warning indicators and appropriate action taken accordingly

Terms & Conditions

The services provided by this program does not extend to the following, however can be provided at your cost:

unattended vehicles
unregistered vehicles
cost of recovery for vehicles unable to be repaired roadside
cost of repair unless these are covered by the vehicle warranty
vehicles fitted with non-genuine manufacturer’s parts or accessories
fleet or hire vehicles that have a separate arrangement for roadside services
accident damage, classified as impact or collision of any nature
attempted or successful theft or vehicle break-in
vehicles involved in any form of motor sports

IMPORTANT

Roadside Assistance does not apply to vehicles in remote locations or in off-road terrain not trafficable by a two-wheel drive recovery vehicle.

Personalised Maintenance Contracts

Thu, 14 Apr 2016 02:38:43 GMT

THE ELEMENTS THAT MAXIMISE YOUR VEHICLE'S LIFE

IVECO has created a range of tailored service and repair packages designed to maximise vehicle uptime by providing customers with total flexibility to tailor a personalised maintenance contract to suit their particular operation.

Elements is a specialised high quality service that aims to ensure the long life for every vehicle in all sectors. With Elements, the relationship between IVECO and our customers is further strengthened by providing -

FLEXIBILITY: choose the service and repair package most suited to your individual needs.
VALUE: regular maintenance and guaranteed servicing ensure that vehicle residual values are maximised.
TRANSPARANCY: maximum transparency in payments through a monthly fee that enable customers to know their vehicle servicing costs in advance, with no unexpected expenditure.
EFFICIENCY: guarantees the exclusive use of genuine IVECO parts, combined with the commitment and professionalism of the IVECO service network.
CAPABILITY: IVECO offers maximum capability thanks to the constant specialist training of its technicians and the availability of the latest generation technology and equipment.

For more information, please refer to the attached PDF or contact your closest IVECO Dealer.

https://www.iveco.com.au/dealer-locator

Warranty

Thu, 14 Apr 2016 02:50:51 GMT

To ensure peace of mind, all new IVECO commercial vehicles are covered by a factory warranty. This standard warranty is designed to protect the customer from any defects in workmanship and materials. Warranty duration, terms and conditions vary depending on the vehicle purchased and its usage.

Model	DURATION	KM	HOURS	COVERAGE
DAILY	36 months	200,000	NA	100% Parts and Labour
EUROCARGO	36 months	250,000	NA	100% Parts and Labour
ACCO¹	24 months	500,000	6,000	100% Parts and Labour
BUS¹	24 months	500,000	6,000	100% Parts and Labour
STRALIS^1,2	24 months	500,000	6,000	100% Parts and Labour
TRAKKER	24 months	500,000	6,000	100% Parts and Labour
POWERSTAR^1,2	24 months	500,000	6,000	100% Parts and Labour

¹ ACCO, Bus, Stralis and Powerstar Vehicles used off highway for 10% or more of total usage by kilometres will be covered by a 12 month duration warranty only.

² Stralis & Powerstar Vehicles rated over 90 tonnes will be covered by a 12 month duration warranty only.

You can download a copy of the Warranty Brochure. Please find the brochure attached below.

Extended Warranty

Thu, 14 Apr 2016 02:52:16 GMT

Designed to provide your Iveco with protection that continues after Iveco’s new commercial vehicle warranty cover ends.

The purchased extended warranty covers failures caused by defective material and/or factory workmanship for the Cover period. Three, four and five years extended warranty refers to the warranty coverage period of three, four and five years from the New Vehicle Date in Service and are subject to the kilometre/operating hours limits, whichever occurs first, as set out in the table below:

Full Extended Warranty Cover

Daily	Total km	Total Hrs
Four-year extended warranty	200,000	4,000
Four-year extended warranty	250,000	5,000
Five-year extended warranty	200,000	4,000
Five-year extended warranty	300,000	6,000

Eurocargo	Total km	Total Hrs
Four-year extended warranty	250,000	4,800
Four-year extended warranty	400,000	8,000
Five-year extended warranty	300,000	6,000
Five-year extended warranty	500,000	10,000

ACCO ISLe	Total km	Total Hrs
Three-year extended warranty	300,000	6,000
Four-year extended warranty	400,000	8,000
Five-year extended warranty	500,000	10,000

Powerstar 6400	Total km	Total Hrs
Three-year extended warranty	600,000	12,000
	400,000	8,000
Four-year extended warranty	600,000	12,000
Four-year extended warranty	800,000	16,000
Five-year extended warranty	600,000	12,000
Five-year extended warranty	800,000	16,000
Five-year extended warranty	1,000,000	20,000

Powerstar 7200	Total km	Total Hrs
Three-year extended warranty	600,000	12,000
Four-year extended warranty	600,000	12,000
Four-year extended warranty	800,000	16,000
Five-year extended warranty	800,000	16,000
Five-year extended warranty	1,000,000	20,000

Stralis ATi	Total km	Total Hrs
Three-year extended warranty	400,000	7,600
Four-year extended warranty	400,000	8,000
Four-year extended warranty	500,000	10,000
Five-year extended warranty	400,000	8,000
Five-year extended warranty	600,000	12,000
Five-year extended warranty	800,000	16,000

Stralis AD / AT	Total km	Total Hrs
Three-year extended warranty	600,000	12,000
Four-year extended warranty	400,000	8,000
Four-year extended warranty	600,000	12,000
Four-year extended warranty	800,000	16,000
Five-year extended warranty	600,000	12,000
Five-year extended warranty	800,000	16,000
Five-year extended warranty	1,000,000	20,000

Stralis AS-L Series II	Total km	Total Hrs
Three-year extended warranty	600,000	12,000
Four-year extended warranty	600,000	12,000
Four-year extended warranty	800,000	16,000
Five-year extended warranty	800,000	16,000
Five-year extended warranty	1,000,000	20,000

Three-, Four- and Five- year extended warranties refer to three, four and five years from the New Vehicle Date in Service and are subject to the kilometre/operating hours limits set out in the table above.

Extended warranty is not available for:

All vehicles with Gross Combination Mass of over 90 tonnes GCM (including Road Train)
All wheel drive models
Vehicles in off highway applications (10% or more off highway use – unsealed roads)

Driveline Extended Warranty

Powerstar 6400 and 7200	Total km	Total Hrs
Three-year extended warranty	600,000	12,000
Four-year extended warranty	400,000	8,000
Four-year extended warranty	600,000	12,000
Four-year extended warranty	800,000	16,000
Five-year extended warranty	600,000	12,000
Five-year extended warranty	800,000	16,000
Five-year extended warranty	1,000,000	20,000

Stralis AD / AT	Total km	Total Hrs
Three-year extended warranty	600,000	12,000
Four-year extended warranty	400,000	8,000
Four-year extended warranty	600,000	12,000
Four-year extended warranty	800,000	16,000
Five-year extended warranty	600,000	12,000
Five-year extended warranty	800,000	16,000
Five-year extended warranty	1,000,000	20,000

Stralis AS-L Series II	Total km	Total Hrs
Five-year extended warranty	800,000	16,000
Five-year extended warranty	1,000,000	20,000

Extended warranty is not available for:

All vehicles with Gross Combination Mass of over 90 tonnes GCM (including Road Train)
All wheel drive models
Vehicles in off highway applications (10% or more off highway use – unsealed roads)

The Extended Warranty terms and conditions apply after IVECO’s standard new vehicle warranty expires. Extended warranty is not available for vehicles in off highway applications (10% or more off highway use – unsealed roads) or vehicles plated over 90 tonne GCM or any 4WD vehicles.

The Extended Warranty is provided subject to and in accordance with the terms and conditions set out in the full terms and conditions document. You can download a copy of the full terms and conditions Extended Warranty document below.

Services

After Sales Service

IVECO Roadside Assistance

Personalised Maintenance Contracts

Warranty

Model

DURATION

KM

HOURS

COVERAGE

DAILY

EUROCARGO

ACCO1

BUS1

STRALIS1,2

TRAKKER

POWERSTAR1,2

Extended Warranty

ACCO¹

BUS¹

STRALIS^1,2

POWERSTAR^1,2